1. Order Processing

All Modu-Shade products are custom-made to order.

Production begins after:

• Final measurements are approved
  
• Order details are confirmed
  
• Payment is received
  

Standard Production Time:

• 2–4 weeks for most indoor shades
  
• 3–6 weeks for motorized and outdoor shades
  (Production times may vary depending on fabric, motor type, and availability.)
  

2. Shipping Methods

Modu-Shade ships products using trusted national carriers or local delivery services.
Shipping options include:

• Standard Ground Shipping
  
• Local Delivery (New York / New Jersey area)
  
• White-Glove Delivery (when applicable)
  Shipping method is selected at the time of order confirmation.

3. Shipping Costs

• Shipping costs are calculated based on order size, weight, destination, and delivery method.
  
• Shipping fees are non-refundable.
  
• Any special handling or expedited shipping requests will incur additional charges.
  

4. Delivery Timeline

Estimated delivery timelines:

• Local Delivery: 1–3 business days after production
  
• Standard Shipping: 3–7 business days after shipment
  
• Freight / Large Orders: 5–10 business days
  Delivery dates are estimates only and not guaranteed.

5. Delivery Location

• Deliveries are made to the ground-level entrance unless otherwise arranged.
  
• Customer must ensure clear access for delivery.
  
• Modu-Shade is not responsible for delays caused by restricted access, incorrect addresses, or unavailable recipients.
  

6. Inspection Upon Delivery

Customers must:

• Inspect products immediately upon delivery
  
• Report any visible damage or missing items within 48 hours
  
• Provide photos and delivery documentation
  Failure to report within this timeframe may void shipping-related claims.

7. Damaged or Lost Shipments

• Modu-Shade will assist in filing claims with the carrier
  
• Replacement or repair will be arranged after carrier confirmation
  
• Delays caused by carriers are outside Modu-Shade’s direct control
  

8. Installation Scheduling

• Installation (if included) is scheduled after product delivery
  
• Installation dates depend on product readiness and technician availability
  
• Rescheduling must be requested at least 48 hours in advance
  

9. Customer Pick-Up

• Customer pick-up may be available by appointment only
  
• Modu-Shade is not responsible for damage once products are picked up
  

10. International Shipping

• International shipping may be available upon request
  
• Customer is responsible for customs duties, taxes, and import fees
  
• Modu-Shade is not responsible for customs delays
  

11. Policy Updates

Modu-Shade reserves the right to modify this Shipping & Delivery Policy at any time without prior notice.