1. Warranty Coverage

Modu-Shade warrants that all window treatment products sold and installed by Modu-Shade are free from defects in materials and workmanship under normal use and service conditions.

Standard Warranty Period

• Motorized Shades & Motors: 5 Years
  
• Manual Shades (Roller, Roman, Zebra, Solar, Dual, Cellular): 5 Years
  
• Outdoor Shades: 3 Years
  
• Fabrics & Materials: 5 Years (fabric fading excluded unless specified by manufacturer)
  
• Installation Workmanship: 1 Year from installation date
  

Warranty period begins on the date of installation or delivery, whichever occurs first.

2. What Is Covered

The warranty covers:

• Manufacturing defects
  
• Mechanical or operational failure under normal use
  
• Motor malfunction (excluding power surges or improper wiring)
  
• Hardware defects (brackets, clutches, rollers)
  
• Installation-related issues reported within the workmanship warranty period
  

3. What Is NOT Covered

The warranty does not cover:

• Normal wear and tear
  
• Fabric fading, discoloration, or texture changes due to sunlight or environment
  
• Damage caused by misuse, abuse, negligence, or improper operation
  
• Unauthorized modifications or repairs
  
• Electrical issues caused by power surges, improper wiring, or non-Modu-Shade components
  
• Water, moisture, mold, or humidity damage
  
• Acts of nature (fire, flood, storm, earthquake)
  
• Commercial misuse unless explicitly approved in writing
  

4. Customer Responsibilities

Customers must:

• Operate shades according to provided instructions
  
• Keep shades clean and properly maintained
  
• Avoid forcing or overloading motorized systems
  
• Allow Modu-Shade or authorized technicians to perform any service or repair
  

Failure to comply may void the warranty.

5. Warranty Claim Process

1. Customer contacts Modu-Shade via phone or email
   
2. Proof of purchase and installation date required
   
3. Photos/videos of the issue must be provided
   
4. Internal review and inspection (on-site if necessary)
   
5. Modu-Shade determines repair, replacement, or adjustment
   

6. Warranty Resolution

At Modu-Shade’s discretion:

• Repair of defective product
  
• Replacement of part or full product
  
• Store credit (if replacement unavailable)
  

Labor costs may apply outside the workmanship warranty period.

7. Replacement & Lead Times

• Replacement products follow standard production lead times
  
• 
  Color or fabric matching is not guaranteed due to dye lot variations
  
• Discontinued products may be replaced with comparable alternatives
  

8. Transferability

This warranty is:

• Non-transferable
  
• Valid only for the original purchaser
  
• Applies only at the original installation location
  

9. Limitation of Liability

Modu-Shade shall not be liable for:

• Indirect, incidental, or consequential damages
  
• Property damage beyond the product itself
  
• Delays due to supplier or manufacturer issues
  

10. Internal Notes (Staff Use Only)

• Always verify installation date before approving claims
  
• Confirm whether issue is product-related or user-related
  
• Document all service visits and customer communication
  
• Motor warranties may be subject to manufacturer approval